Course Title:

Lost & Found: Optimizing Patient Retention & Reactivation in Your Practice​

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Instructors:

Dr. Dan Nelson, DDS

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Course Description:

Are patients slipping through the cracks of your practice without you even knowing it? In this practical and eye-opening course, Dr. Dan Nelson breaks down the often-overlooked opportunity hiding in your existing patient base. Through the concept of "Lost & Found," participants will learn how to identify, track, and reactivate lost patients using proven systems, KPI-driven protocols, and smart use of time and team resources. This course challenges dental professionals to shift focus from costly new patient acquisition toward maximizing the value of patients they've already earned — and provides the tools to do it efficiently.​

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Learning Objectives:

By the end of this course, participants will be able to:

• Identify how many patients are being lost from their practice and understand the systemic reasons why.

• Utilize key performance indicators (KPIs) to track patient retention, reactivation rates, and hygiene schedule performance.

• Implement patient tracking systems and reactivation protocols that reduce gaps in the hygiene and restorative schedule.

• Compare the time and cost of new patient acquisition versus reactivating existing patients to make smarter resource allocation decisions.

• Assign clear team roles and responsibilities to support a sustainable patient retention workflow.

• Leverage online reviews and patient communication tools to strengthen long-term patient relationships.

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CE Credits:
1 CE Hour

 

AGD Subject Codes:

• 552 – Effective Dental Business/Financial Management

• 770 – Self-Improvement

 

Teaching Method:
Recorded Lecture (Asynchronous Webinar)